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Terms and Conditions

Website Terms of Use

This website at https://www.supportyour.community/ (the “Website”) is owned and operated by Pipelabs Pty Ltd (ABN 92 631 681 546) (“Pipelabs”, “”we”, “us”, “our”). This document contains the terms and conditions governing your use of the Website and any order or purchase of a product (“Gift Vouchers”) offered for sale via the Website (“Terms and Conditions”).
A reference to "these Terms and Conditions" also includes our Privacy Policy and any other conditions or requirements contained within this Website.

By using the Website you accept these Terms and Conditions by accessing or using any part of the Website after you have first accessed a page providing a link to them.

You are welcome to print a copy for your records.

If you decline to accept these Terms and Conditions, you will need to exit this Website immediately.

You acknowledge and accept these Terms and Conditions (as varied from time to time) each time you or any other person accesses on your behalf, any part of this Website, regardless of the means by which the Website is accessed, and whether such access is authorised or not.

Application of these Terms & Conditions


These Terms and Conditions are in addition to any terms that apply to the use of any Gift Voucher purchased from or issued by Pipelabs or to any related services.

Use of this Website


You are responsible for the use of this Website by anyone who uses it in connection with your Gift Voucher. You fully indemnify us in respect of all use of this Website by you, with your consent or in connection with your Gift Gift Voucher, except to the extent that we have expressly authorised that use.

Copyright


The Website and its contents are subject to copyright (“Content”). The copyright is owned or controlled by Pipelabs or, in the case of some material, third parties. You may view this Content and make a reasonable number of copies of parts of this Website solely for personal, non-commercial use. Any other use, including the reproduction, modification, distribution, republication, display or communication, of any Content is strictly prohibited.

Interference


You will not hack into, change or otherwise interfere with the operation of this Website or any information contained within it.

Third Party Sites


This Website may contain links to third party sites. Pipelabs and any related companies are not responsible for the condition, security levels, content or any other aspect of any third party sites. The links are provided solely for your convenience and do not indicate, expressly or by implication, an endorsement by Pipelabs of such third party sites or the products or services provided, advertised or otherwise mentioned on or by those sites.

Disclaimer


To the maximum extent permitted by applicable law, we make no warranties or representations about this Website or the content on this Website, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this Website will be secure. We reserve the right to restrict, suspend or terminate without notice your access to this website, any Content, or any feature of this Website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.

Liability Limited


Except to the extent required by applicable law, neither Pipelabs nor its related companies, affiliates, directors, officers, employees, agents, service providers, other contractors, successors or assigns will be liable for any losses, damages, liabilities, claims or expenses (including legal costs and defence or settlement costs) whatsoever, whether in contract, tort (including negligence), statute or otherwise, arising out of, or in any way related to, the use of this Website or any site linked to it. This limitation applies to all direct, indirect, consequential, special, punitive or other losses, damages, liabilities, claims or expenses you or others may suffer, including for loss of profits, business interruption or loss or corruption of data or information. Our liability for a breach of a condition or warranty which is implied by law and cannot be excluded is limited, to the maximum extent possible, to one of the following at Pipelabs’ option: the supply of the goods or services again; or the payment of the cost of having the services supplied again or repaired.

Applicable Law


This Website is provided for use by Australian residents only. Your use of this site is governed by, construed and enforced in accordance with the laws of Victoria, Australia. Disputes arising from your use of this site are exclusively subject to the jurisdiction of the courts of Victoria, Australia.

This Website may be accessed throughout Australia and overseas. Without limiting the above disclaimer, Pipelabs makes no representations that the content of this Website complies with the laws, including intellectual property laws, of any country outside Australia. If you access this Website from outside Australia, you do so at your own risk and are responsible for complying with the laws in each place where you access the site or where anything you publish or upload can be accessed.

Variations to Terms and Conditions


These Terms represent the current Terms and Conditions. We may at any time vary these Terms and Conditions by publishing the varied terms and conditions on this Website. Where a change may place an unfair burden on existing users of the site or services, we will provide a form and period of notice that we reasonably consider appropriate to that change.

Gift Card Terms of Use


In these Terms of Use, “us”, “we” and “our” means Pipelabs Pty Ltd (ABN 92 631 681 546) and any and all related bodies corporate.

These Terms apply to all Gift Vouchers issued by Pipelabs.

These Terms contain the full set of terms of use governing your use of the Gift Voucher. We recommend that you read these Terms carefully before using the Gift Voucher. If you have any questions or would like more information about your Gift Voucher, please email support@supportyour.community

Acceptance of the Gift Voucher and agreeing to these Terms of Use

By purchasing, redeeming or attempting to redeem a Gift Voucher, you:

  • accept and agree to be bound by these Terms of Use; and
  • acknowledge that you have read and understood our Privacy Policy


Definitions


"Voucher Number" means the number that appears on your Gift Voucher.

"Gift Voucher" means the digital voucher that you have purchased or received or any other digital voucher we may issue.

"Voucher Value" means the value assigned to the Voucher in accordance with these Terms;

A reference to "you" or "your" is a reference to the person who is in possession of the Gift Voucher at the relevant time for the purposes of these Terms, or who authorises another person to do something with or to the Gift Voucher on their behalf.

Transactions made with Gift Vouchers


Purchases


Gift Card products can only be purchased from us by using credit card or PayPal.

How and where you can use our Gift Vouchers


Your Gift Voucher may only be used at certain participating restaurants (“retailers”) who accept the Gift Voucher. Each participating retailer will accept the Gift Voucher in accordance with these Terms of Use and any applicable law and subject always to the individual trading terms of each participating retailer from time to time (for example, “no more than 2 Vouchers allowed” or “no split bills” or "cannot be used in conjunction with any other promotional offers including other Vouchers). If you make a booking to redeem your Gift Voucher with any retailer and provide Gift Voucher information but fail to attend the booking, the retailer may choose to redeem the value of the booking from the Gift Voucher according to their own trading terms. We shall not be responsible for any such redemption and you must deal directly with the applicable retailer.

We are not liable for the goods or services you purchase with our Gift Vouchers. Any purchase made with a participating retailer constitutes a transaction between you as the holder of the Gift Voucher and the relevant retailer. You acknowledge and agree that we are not a party to that transaction, and is not in any way responsible or liable in relation to that transaction. Any dispute about goods or services purchased with a Gift Voucher must be resolved with the retailer. If you think there has been an incorrectly processed transaction on your Gift Voucher please contact the retailer where the transaction took place. We are unable to reverse transactions approved or processed by any retailer.

Gift Vouchers can only be used whilst dining in at a participating retailer.

You must notify us immediately by contacting our team via support@supportyour.community if you know or suspect any unauthorised use of your Gift Voucher.

Purchases Exceeding the Gift Card Value


Your Gift Voucher may only be used to make purchases up to the Voucher Value. If you wish to make a purchase for an amount that exceeds the Voucher Value, you must pay the excess using another payment method.

Checking your Gift Voucher


You can check your Vouchers and Voucher balances at any time online at https://www.supportyour.community

Your Responsibility for your Gift Voucher


You're responsible for the use and safety of your Gift Voucher. You are liable for all transactions on your Gift Voucher, except to the extent to which there has been fraud or negligence by us or by any of our employees.

Gift Vouchers cannot be redeemed for cash, reloaded, returned for a refund, have their balances consolidated to a new gift voucher, or be replaced and are not legal tender, account cards, credit or debit cards or securities. Cash will not be given for any unused amount.

Changes to these Terms


We reserve the right to change any of the terms contained in these Terms at any time where the change is required:

  • To add or remove participating retailers and/or where the Gift Vouchers may be redeemed;
  • To add or remove goods or services which may be purchased with the Gift Vouchers;


For infrastructural, systems, administrative or operational reasons or to prevent the occurrence of fraud or other unlawful or unacceptable conduct;

To comply with any contract, law, regulation or statute or order or judgment of any court, tribunal or other body having competent jurisdiction; or

Where we, acting reasonably, consider that it will not be to your detriment

Changes to these Terms of Use will be available at https://www.supportyour.community and or by contacting us via support@supportyour.community.

Privacy and confidentiality


Our Privacy Policy explains how we handle the personal information that we may collect from you with respect to Gift Vouchers. If you do not have a copy and are unable to access the notice online https://www.supportyour.community/privacy), please email support@supportyour.community for a copy.

Applicable Law


These Terms are to be construed and enforced in accordance with the laws of Victoria, Australia. Any dispute arising from your receipt or use of a Gift Voucher is exclusively subject to the jurisdiction of the courts of Victoria, Australia.

Refunds and Exchange Policy


Pipelabs will not provide a refund or exchange for change of mind or duplicate orders. If the gift voucher is found to be faulty or defective, an exchange will be provided upon proof. Please keep your receipt as a proof of purchase.

Duplicate Orders


Pipelabs does not compensate for errors or duplicate orders that have been made on your part. Please ensure to double check your order prior to submitting.

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